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Terms of Service

Last Updated: 02/25/2026
Effective Date: 02/25/2026

Welcome to Munroe Velo (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.munroevelo.com (the “Site”) and the purchase of products from us.

By accessing or using the Site, or placing an order, you agree to these Terms.

If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Site or purchase products. By using the Site, you represent that you meet this requirement.

2. Use of the Site

You agree to use the Site only for lawful purposes.

You may not:

  • Use the Site for fraudulent purposes

  • Interfere with security or operation of the Site

  • Attempt unauthorized access to systems or data

  • Use scraping tools, bots, or automated systems without permission

  • Transmit malicious software

We reserve the right to restrict or terminate access for violations.

3. Product Information & Availability

We attempt to ensure product descriptions, pricing, and availability are accurate. However:

  • Errors may occur

  • Product images are illustrative

  • Availability may change without notice

We reserve the right to correct errors and update information at any time, including after an order has been submitted.

4. Pricing, Taxes & Payment

All prices are listed in U.S. dollars.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Limit quantities

  • Refuse or cancel orders

Sales Tax

We collect Massachusetts sales tax and other applicable state or local sales tax where required by law.

Payment Processing

Payments are processed securely by third-party providers. We do not store full payment card information.

If payment is declined or reversed (including chargebacks), we reserve the right to cancel the order and pursue remedies available under law.

5. Order Acceptance

Your order is an offer to purchase. We may accept or reject any order for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Violation of these Terms

If payment has already been processed and an order is canceled, we will issue a refund in accordance with our Refund Policy.

6. Shipping & Risk of Loss

Shipping timelines are estimates and not guarantees.

We are not responsible for:

  • Carrier delays

  • Delivery issues caused by incorrect addresses provided by customers

  • Delays caused by events outside our control

Risk of loss and title for products pass to you upon delivery to the carrier, except where otherwise required by Massachusetts law.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, incorporated herein by reference.

We reserve the right to deny returns that do not comply with our policy.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality

  • You agree to provide accurate information

  • You are responsible for all activity under your account

We may suspend or terminate accounts for violations.

9. User Reviews & Submissions

If you submit reviews or content:

  • You grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content.

  • You represent that you have the right to provide the content.

  • We may remove content at our discretion.

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, and design — is owned by or licensed to Munroe Velo and protected by intellectual property laws.

You may not copy, distribute, modify, or use content without written permission.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED BY MASSACHUSETTS LAW.

Nothing in these Terms limits any rights you may have under Massachusetts consumer protection laws.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • We are not liable for indirect, incidental, consequential, or special damages.

  • Our total liability for any claim relating to a product shall not exceed the amount paid for that product.

This limitation does not apply where prohibited by Massachusetts law.

13. Indemnification

You agree to indemnify and hold harmless [Retailer Business Name] from claims, damages, or expenses arising from:

  • Your misuse of the Site

  • Violation of these Terms

  • Violation of any law or third-party rights

14. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Supply chain disruptions

  • Carrier interruptions

  • Labor disputes

  • Government actions

15. Dispute Resolution & Arbitration

Please read this section carefully.

Any dispute arising out of or relating to these Terms or your purchase shall be resolved through binding arbitration in the Commonwealth of Massachusetts under the rules of the American Arbitration Association.

You agree to waive any right to participate in a class action lawsuit or class arbitration.

You may opt out of arbitration by providing written notice within 30 days of first accepting these Terms.

Nothing in this section limits your rights under Massachusetts consumer protection laws.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

17. Electronic Communications

By using the Site, you consent to receive communications electronically, including order confirmations and policy updates.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Munroe Velo.

20. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after updates constitutes acceptance of the revised Terms.

21. Contact Information

Email: info@munroevelo.com
Address: 7 Grove Street STE 103 Topsfield MA 01983
Phone: 978-887-6511